Systems & Scale
Subscribe
Sign in
Home
Chat
Archive
About
AI Chat Logs as Product Feedback Goldmine
Every AI query inside your tools is product feedback. Nobody's treating it that way yet.
Jul 11
•
Peter Grzybowski
Governing AI Without Getting in the Way
Governing AI isn't about blocking everything. It's about knowing what changed when AI landed in your platforms, and whether anyone actually reviewed it.
May 18
•
Peter Grzybowski
What Does "Premium Support" Actually Mean Now That AI Is in the Stack?
AI is reshaping SaaS support models. But when the problems get hard, does "AI-powered premium" still mean timely and accurate?
May 8
•
Peter Grzybowski
AI Has Already Entered the Organisation
AI is already inside most organisations. The real challenge now is identifying where it is, what it’s touching, and how to govern it well.
Apr 18
•
Peter Grzybowski
OpenAI: The Side Quest Problem
Did OpenAI spend 2025 building for users or building for the IPO story? Sora's shutdown suggests the answer. A market reflection.
Mar 29
•
Peter Grzybowski
1
Most Popular
View all
After the Champagne: What Happens When the Project Team Leaves
Jan 12
•
Peter Grzybowski
3
More Than a Number: The Cashrewards Closure and the Broader Lessons for Enterprise Ecosystem Investing
Sep 8, 2025
•
Peter Grzybowski
2
1
When AI Praise Feels Like Gaslighting: The Problem with Performative Positivity
Sep 11, 2025
•
Peter Grzybowski
1
1
Humans Who Pay for AI Tools Are Basically Test Dummies, And Paying for the Privilege
Oct 2, 2025
•
Peter Grzybowski
1
1
Product Takes
See all
Humans Who Pay for AI Tools Are Basically Test Dummies, And Paying for the Privilege
The AI made a mistake. You corrected it. The company kept the data, kept the subscription fee, and made the product better for everyone else. That's the…
Oct 2, 2025
•
Peter Grzybowski
1
1
When Technology Makes Life Harder: Why Product Teams Trade Simplicity for Control and Data
Products keep getting smarter. The experience keeps getting worse. That's not an accident.
Sep 25, 2025
•
Peter Grzybowski
The Hidden Cost of AI Integration: What If AI Is Actually Slowing Us Down?
Adding more human oversight isn't the answer if the tool wasn't the right call to begin with.
Sep 22, 2025
•
Peter Grzybowski
1
Market Reflections
See all
OpenAI: The Side Quest Problem
Did OpenAI spend 2025 building for users or building for the IPO story? Sora's shutdown suggests the answer. A market reflection.
Mar 29
•
Peter Grzybowski
1
The AI Hype Debate Continues. Yet Your Vendor Isn't Waiting For It To End.
The debate about whether AI is ready is still happening. The features are already in your environment. Those two things are happening at the same time.
Feb 24
•
Peter Grzybowski
1
1
More Than a Number: The Cashrewards Closure and the Broader Lessons for Enterprise Ecosystem Investing
2 million members. Market leadership. $100M written off. The numbers looked right. The fundamentals didn't hold.
Sep 8, 2025
•
Peter Grzybowski
2
1
Playbooks
See all
Systems & Scale
Enterprise systems and product strategy, minus the hype. For the people selecting, implementing, and operating the platforms that organisations run on. Written from the chair, not the sidelines.
Subscribe
Social
Website
LinkedIn
Instagram
X
This site requires JavaScript to run correctly. Please
turn on JavaScript
or unblock scripts
